Welcome to Nature’s Yard, where we bring elegance and harmony to your outdoor sanctuary. Just as we carefully craft each garden decor piece, we’ve designed our shipping and returns policies with the same attention to detail. Below you’ll find everything you need to know about receiving your order and our return process.

Shipping Information

We understand your excitement to receive your garden treasures, and we strive to process and ship your order as quickly as possible.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 business days via DHL or FedEx ($12.95)
  • Free Shipping: 15-25 business days via EMS (for orders over $50)

Please note that delivery times may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian regions and remote areas.

Returns & Exchanges

While we hope every piece from Nature’s Yard becomes a cherished part of your garden, we understand that sometimes a return or exchange may be necessary. Our policy is designed to be as straightforward as planting a seedling.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unused, undamaged, and in original packaging with all tags
  • Proof of Purchase: Required for all returns

Non-Returnable Items

Due to their nature, we cannot accept returns on:

  • Compost Accessories & Compost Bins/Tumblers (for hygiene reasons)
  • Cushions & Furniture Covers (unless defective)
  • Custom or made-to-order items

How to Return an Item

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Package Carefully: Securely pack the item(s) in the original packaging.
  4. Ship Back: Send the package to our address (provided in approval email) using a trackable shipping service.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Nature’s Yard Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Item(s) to return/exchange:
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Reason for return/exchange: [Please specify]

[For exchanges only]: I would like to exchange for:
– [Product Name] (Quantity: X)

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive the original product
  • If the new item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If your garden decor arrives damaged or defective (which we strive to prevent with our careful packaging), please contact us immediately with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Remember: Just as plants need time to grow, please allow processing time for your return. We appreciate your patience as we handle each return with the same attention to detail we give to our garden products.

For any questions about our shipping or returns policy, feel free to contact our support team at [email protected].

Happy gardening,
The Nature’s Yard Team