Welcome to Nature’s Yard FAQ section! We’ve compiled answers to common questions about our premium garden decor and outdoor living essentials. If you don’t find what you’re looking for, our garden-loving support team is always happy to help at [email protected].

About Our Products

What types of outdoor products do you offer?
We specialize in premium garden decor and outdoor living essentials including accent tables, arches & arbors, bird baths & feeders, compost systems, decorative stakes, outdoor furniture, fountains, and habitat accessories – all designed to help you create your perfect outdoor sanctuary.
Are your products weather-resistant?
Yes! All our products are selected or designed for outdoor use. We include care guides with each shipment to help your pieces thrive in your specific climate. Materials range from powder-coated metals to treated woods and all-weather resins.
Do items require assembly?
Some larger items like furniture sets or arbors may require simple assembly. All necessary instructions and hardware are included, and we design our products for straightforward assembly – typically needing just basic tools.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your outdoor treasures to you promptly. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some Asian countries and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after 1-2 day processing
– Free Shipping (orders over $50 via EMS): 15-25 business days after processing
How are items packaged for shipping?
Every product is carefully packaged with protective materials designed specifically for outdoor items. Larger pieces are crated when necessary to ensure safe arrival at your garden paradise.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey from our South Carolina headquarters to your home.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. If any item doesn’t meet your expectations or arrives damaged, please contact us at [email protected] and we’ll help cultivate a solution.
Who pays for return shipping?
For damaged or incorrect items, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees unless otherwise arranged with our customer care team.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.

Customer Support

How can I contact customer service?
Our garden-loving support team grows happy to help! Email us at [email protected] for prompt assistance with any questions about our products, your order, or outdoor design ideas.
What are your customer service hours?
We’re available Monday-Friday, 9am-5pm EST. While we may not respond immediately outside these hours, we’ll get back to you as quickly as possible – typically within one business day.

From our yard to yours – we’re honored to be part of your outdoor story. Happy gardening!